Category · 2 articles
Industry Insights
How technology and world events reshape the service industry.
Industry Insights
How did the Covid-19 pandemic affect different sectors?
A look at Deloitte's analysis of how the early Covid-19 outbreak changed online interaction across 42 business categories in Turkey, from remote work to real estate.
6 min read
Industry InsightsEight effects of technology on the service industry
Search, chatbots, cloud, AR, VR, mobile, social media and IoT: eight ways information technology is changing customer service.
4 min read