Category · 3 articles
Operations
Everyday practices that keep teams, processes and communication running smoothly.
Operations
Importance of communication in the midst of a crisis
Why communication decides how a business survives a crisis: what crisis management is, three real cases, and a practical checklist for preparation, response and review.
6 min read
OperationsHow to manage your time correctly in the office
Practical time-management tips for office workers: phone calls, meetings, email, waiting time, reminders, planning and coming back from vacation.
4 min read
OperationsWhat is Poka-Yoke?
Poka-yoke, the Japanese method of error avoidance: where it comes from, everyday examples, and how the idea applies to office work and customer service.
2 min read